AeyeScan Support Portal

Start 7

• Step1 Start Guide
• Step2 Create an account
• Step3 Register Domain
• Step4 Domain Activation
• Step5 Register and run the scan

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Basic Info. 1

• I want to diagnose the production site.

Manual 10

• I want to know the basic operation of manual crawl
• I want to combine auto and manual crawl
• I want to reduce the time it takes to scan
• I want to modify the results of crawl with a remote browser.
• I want to reuse the results of the manual crawl I created

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FY2024 0

FY2023 0

FY2022 0

FY2021 0

Pre 5

• How do I change the language?
• Slack Webhook Notification
• Teams Webhook Notification
• Custom Webhook Settings
• GitHub App Notification

Crawl 2

• What values should be entered into the form during auto-crawl?
• What are the differences in functionality between manual crawling using a remote browser and manual crawling using a plugin?

Scan 5

• What is Auto Fetch and Auto Chase?
• Can I delete scan info?
• Please tell me about the lock function.
• What is the status of the crawl scan shown in the scan details?
• What is the "Exclude Similar Pages"?

Custom 0

Report 0

Account 6

• What is API key management and how is it used?
• Is there a list of functions that can be performed by account permissions?
• How to unlock your account
• Account Roles and Permissions
• How to change or reset your password

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Domain 0

GenerativeAI 6

• New scan creation by free-format input
• Multilingual support for form entry values
• Natural language specification of the Crawl/Scan Target Settings.
• Automatic generation of vulnerability info.
• Automatic creation of the Overall Comments

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APIScan 0

SSO 2

• Can I login to AeyeScan with single sign-on (SSO) using my Google account?
• Can I login to AeyeScan with single sign-on (SSO) via Azure AD?

CustomRole 0

First Time Users / Start Guide 0

Manual Crawl 0

Customer Support 0

Generative AI option 0

Troubleshooting 0

How to determine a false positive 0

API Scan Option 0

Basic Info. 9

• I am using a firewall to restrict access. What is the IP address of the access source?
• What kind of items are included in the scan items?
• How can I reduce the impact of vulnerability scans when conducting crawl scans in production environments?
• How long does it take to scan?
• Have you performed the "Prohibited Activities" scan items listed under "Penetration Testing" in AWS?

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Crawl 25

• What sites are uncrawlable or difficult to crawl?
• Can more than one user simultaneously crew and scan?
• I want to remove the admin panel from the crawl/scan target.
• How can I exclude certain pages from being crawled or scanned?
• What values should be entered into the form during auto-crawl?

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Scan 26

• Can I download the scan results as a file?
• If I do a second scan, can I copy and reuse the scan information?
• I want to run scans only during the day. Can I specify a specific time?
• Can I add comments to the scan results?
• Please explain why there are differences in the results of multiple scans of the same site.

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Custom 0

Report 9

• Can I change the logo, title, footer, etc. on the report cover?
• Can I change the severity and CVSS of detected vulnerabilities individually?
• Can the number of pages of basic information and the scan start/end time be changed when the report is output?
• I have detected a lot of false positives and would like to exclude them from the report output.
• I have over-detected, is there any way to keep it out of the report?

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Account 6

• Is there a way to be notification of my login?
• If I create multiple subaccounts, can I scan at the same time?
• Is there a feature to set the login IPs that all accounts created are allowed to use at once?
• I want to display on the dashboard and in Announce what I want to make known to users.
• Is it possible to set up two-factor authentication using a one-time password (OTP) for AeyeScan login?

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Domain 3

• Is there a function to configure settings to the "hosts file"?
• Is it safe to delete the Key file used for domain activation?
• What is the procedure for deleting a domain and site once registered?

Others 10

• Does the scan for mobile mean a website and a switchable smartphone site?
• Is it possible to scan sites that have a Web Application Firewall (WAF) in place?
• Can single page applications (SPA) be scan?
• Can you scan a smartphone site?
• About using a hosting service

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Crawl 15

• Crawling takes a long time. Crawl never finishes.
• After crawling starts, the page does not appear in the screen transition diagram.（Only a few are displayed.）
• Crawl of some pages fails after crawl execution
• Crawl fails to crawl pages after login after crawl execution
• Multiple similar pages appear in the screen transition diagram.

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Scan 5

• Scanning takes a long time. Scanning never finishes.
• Scan stops during scan execution
• "Scan Paused" is displayed during scanning
• I re-scanned the site where I found the vulnerability, but it is no longer detected
• It will be displayed as "Inactive Domain Activation is Required".

Others 1

• I purchased the Activation Skip option, but it shows that server authentication is required.

Technical 1

• About the medical questionnaire

Service Description 4

• Service Details
• License and contract information
• Information from the Company
• Terms of Use / Privacy Policy

Inquiry 1

• For inquiries and support services

appendix 1

• appendix