AeyeScan Support Portal
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Knowledge base
First time use
Start
7
Step1 Start Guide
Step2 Create an account
Step3 Register Domain
Step4 Domain Activation
Step5 Register and run the scan
View all 7
Practical use
Basic Info.
1
I want to diagnose the production site.
Manual
10
I want to know the basic operation of manual crawl
I want to combine auto and manual crawl
I want to reduce the time it takes to scan
I want to modify the results of crawl with a remote browser.
I want to reuse the results of the manual crawl I created
View all 10
Release note
FY2024
0
FY2023
0
FY2022
0
FY2021
0
Basic Function Guide
Pre
5
How do I change the language?
Slack Webhook Notification
Teams Webhook Notification
Custom Webhook Settings
GitHub App Notification
Crawl
2
What values should be entered into the form during auto-crawl?
What are the differences in functionality between manual crawling using a remote browser and manual crawling using a plugin?
Scan
5
What is Auto Fetch and Auto Chase?
Can I delete scan info?
Please tell me about the lock function.
What is the status of the crawl scan shown in the scan details?
What is the "Exclude Similar Pages"?
Custom
0
Report
0
Account
6
What is API key management and how is it used?
Is there a list of functions that can be performed by account permissions?
How to unlock your account
Account Roles and Permissions
How to change or reset your password
View all 6
Domain
0
OP Function Guide
GenerativeAI
6
New scan creation by free-format input
Multilingual support for form entry values
Natural language specification of the Crawl/Scan Target Settings.
Automatic generation of vulnerability info.
Automatic creation of the Overall Comments
View all 6
APIScan
0
SSO
2
Can I login to AeyeScan with single sign-on (SSO) using my Google account?
Can I login to AeyeScan with single sign-on (SSO) via Azure AD?
CustomRole
0
General
First Time Users / Start Guide
0
Manual Crawl
0
Customer Support
0
Generative AI option
0
Troubleshooting
0
How to determine a false positive
0
API Scan Option
0
FAQ
Basic Info.
9
I am using a firewall to restrict access. What is the IP address of the access source?
What kind of items are included in the scan items?
How can I reduce the impact of vulnerability scans when conducting crawl scans in production environments?
How long does it take to scan?
Have you performed the "Prohibited Activities" scan items listed under "Penetration Testing" in AWS?
View all 9
Crawl
25
What sites are uncrawlable or difficult to crawl?
Can more than one user simultaneously crew and scan?
I want to remove the admin panel from the crawl/scan target.
How can I exclude certain pages from being crawled or scanned?
What values should be entered into the form during auto-crawl?
View all 25
Scan
26
Can I download the scan results as a file?
If I do a second scan, can I copy and reuse the scan information?
I want to run scans only during the day. Can I specify a specific time?
Can I add comments to the scan results?
Please explain why there are differences in the results of multiple scans of the same site.
View all 26
Custom
0
Report
9
Can I change the logo, title, footer, etc. on the report cover?
Can I change the severity and CVSS of detected vulnerabilities individually?
Can the number of pages of basic information and the scan start/end time be changed when the report is output?
I have detected a lot of false positives and would like to exclude them from the report output.
I have over-detected, is there any way to keep it out of the report?
View all 9
Account
6
Is there a way to be notification of my login?
If I create multiple subaccounts, can I scan at the same time?
Is there a feature to set the login IPs that all accounts created are allowed to use at once?
I want to display on the dashboard and in Announce what I want to make known to users.
Is it possible to set up two-factor authentication using a one-time password (OTP) for AeyeScan login?
View all 6
Domain
3
Is there a function to configure settings to the "hosts file"?
Is it safe to delete the Key file used for domain activation?
What is the procedure for deleting a domain and site once registered?
Others
10
Does the scan for mobile mean a website and a switchable smartphone site?
Is it possible to scan sites that have a Web Application Firewall (WAF) in place?
Can single page applications (SPA) be scan?
Can you scan a smartphone site?
About using a hosting service
View all 10
Troubleshooting
Crawl
15
Crawling takes a long time. Crawl never finishes.
After crawling starts, the page does not appear in the screen transition diagram.(Only a few are displayed.)
Crawl of some pages fails after crawl execution
Crawl fails to crawl pages after login after crawl execution
Multiple similar pages appear in the screen transition diagram.
View all 15
Scan
5
Scanning takes a long time. Scanning never finishes.
Scan stops during scan execution
"Scan Paused" is displayed during scanning
I re-scanned the site where I found the vulnerability, but it is no longer detected
It will be displayed as "Inactive Domain Activation is Required".
Others
1
I purchased the Activation Skip option, but it shows that server authentication is required.
Others
Technical
1
About the medical questionnaire
Service Description
4
Service Details
License and contract information
Information from the Company
Terms of Use / Privacy Policy
Inquiry
1
For inquiries and support services
appendix
1
appendix